Privacy Policy

Last updated August 1st, 2024

Purpose
www.goodmannersagency.com (hereinafter “we,” “our,” “us”) is committed to protecting your privacy and maintaining a quality online experience for our website viewers. This Privacy Policy explains how we collect, handle, store, and protect personal information about you as a visitor and/or user of our website; your rights in relation to your personal information; and how you can contact us and supervisory authorities in the event you have questions about how we handle your personal information.

Privacy Policy Consent  
Please read this Privacy Policy carefully and in its entirety before using www.goodmannersagency.com. You, as a visitor and/or user of our website, agree to the following Privacy Policy, and your access and/or use of our website, products, and/or services constitutes your voluntary acceptance to be bound by its terms, whether you have read it or have had the opportunity to read it and have chosen not to. Your use of our website, and any information that you contribute or provide to us, is subject to this Privacy Policy.

Personal Information We Collect  
The type of personal information we collect depends on how you are interacting with us. The personal information we collect from you consists of the following:

Name and Contact Data:
- First and last name, email address, social media profile information (e.g., username), and other similar contact data.
Payment Information:
- Payment card number (credit or debit card) and the security code associated with your payment instrument, if you make a payment.

Comments, Feedback, and Other Information:
- Any comments, feedback, testimonials, questions, or other information you provide to us.

How We Use the Information You Provide  
We will not sell or trade your personal information. We will not transfer your personal information unless we give you advance written notice or need to comply with our legal obligations, resolve disputes, and/or enforce our agreements. Depending on how you interact with us, we use your personal information to:

- Process and fulfill an order, subscription, or other transaction;
- Respond to your requests, inquiries, comments, and concerns;
- Send marketing emails, remarketing emails, and future advertisements;
- Inform you of and administer promotions, contests, sweepstakes, or surveys;
- Help us address problems with and improve our website, products, and services;
- Protect the security and integrity of our website; and
- Contact you for other business reasons, if necessary.

Use of Cookies
“Cookies” are small text files that are placed on a computer or other device and used to identify the user or device and to collect information when you visit a website. We use absolutely necessary cookies, which allow you to move around our website and use its features. We also use performance cookies for future advertising goals and data insights about our customers' online behavior regarding our site and products. We use Google Analytics and reserve the right to use Google AdSense in the future if deemed beneficial for www.goodmannersagency.com. You can disable cookies through your web browser’s settings, but disabling this function may diminish your experience on our website as some features may not work as intended.

“Do Not Track” (DNT) Signals 
Some browsers transmit Do Not Track (DNT) signals to websites. Due to the lack of a common interpretation of DNT signals throughout the industry, we do not currently alter, change, or respond to DNT requests or signals from these browsers.

How the Information is Shared and Stored  
Depending on how you interact with us, we share information with our third-party service providers, agents, and representatives, including, but not limited to:

- Showit (Design)
- GoDaddy (Domain Hosting)
- Flodesk (Email Marketing)
- Google Analytics (Data Analyzation and Marketing Tools)
- PayPal (Payment Software)

These providers process information as necessary to complete a transaction, fulfill your request, or otherwise on our behalf, based on our instructions and in compliance with this Privacy Policy and any other appropriate confidentiality and security measures.

We also will disclose your personal information if we have a good faith belief that such disclosure is necessary to:
- Meet any applicable law, regulation, legal process, or other legal obligation;
- Detect, investigate, and help prevent security, fraud, or technical issues; and/or
- Protect the rights, property, or safety of www.goodmannersagency.com, our users, employees, or others.

Information Retention  
We retain your personal information for as long as necessary to fulfill the transactions you have requested, or for other essential purposes such as complying with our legal obligations, maintaining business and financial records, resolving disputes, maintaining security, detecting and preventing fraud and abuse, and enforcing our agreements, or until such time as you let us know you would like for us to delete it or unsubscribe from our marketing contacts.

Information Protection and Security  
Our website uses commercially acceptable security measures to prevent your personal information from being lost, used, or accessed in an unauthorized way. We use a Secure Sockets Layer (SSL) certificate and never transmit your credit card information via email. If you receive an email from us that appears to be a request for personal information, do not respond because it may be a phishing scam designed to steal your personal information. We cannot guarantee that your personal information will always be secure. Should there be a data breach, we will immediately notify you when we are legally required to do so.

Use and Transfer of Your Information Out of the European Economic Area (EEA)  
This website is operated in Canada, and the third parties with whom we might share your personal information (as explained above) may be located in other countries outside the European Economic Area. If you are located outside of Canada, please be aware that any information you provide will be transferred to Canada. By using this website, participating in any of its services, and/or providing your information, you consent to this transfer.

Your Rights to Control Your Information  
You can unsubscribe from our e-newsletters or updates at any time through the unsubscribe links found in the communications you receive from us.

If you are covered by the General Data Protection Regulation (GDPR), you may have rights under European and other laws to have access to your personal information and to ask us to rectify, erase, and restrict use of your personal information. You may also have rights to object to your personal information being used, to ask for the transfer of personal information you have made available to us, and to withdraw consent to the use of your personal information. Further information on how to exercise your rights is set out below.

We will honour your rights under applicable data protection laws. You have the following rights under European laws, and may have similar rights under the laws of other countries:

Right of access: to make a written request for access to and a copy of your personal information.

Right to rectification: to have your inaccurate personal information corrected or removed.

Right to erasure (‘right to be forgotten’): to have your personal information erased.

Right to restriction of processing: to limit the purposes that your personal information may be used for.

Right to object: to object to the processing of your personal information in cases where our processing is based on direct marketing, processing for scientific/historical research and statistics, legitimate interest processing, and processing in regards to the performance of a public interest or official authority task.

Right to data portability: to have your personal information transferred to you or a third party in a machine-readable format.

Right to withdraw consent: to withdraw your consent that we handle your personal information at any time. The withdrawal of your consent shall not affect the lawfulness of processing based on your consent before its withdrawal.

These rights are not absolute and do not always apply in all cases.

Filing a Complaint  
If you are covered by the GDPR and are not content with how we manage your personal information, you may lodge a complaint with a supervisory authority in the European Union (or European Economic Area) state where you are a resident, work, or where the alleged infringement of data protection laws took place.

Contact Us 
If you would like to "opt-out" or have any questions, comments, complaints, or suggestions in relation to data protection or this Privacy Policy, or any other concerns about the way in which we process information about you or you wish to change your personal information in our records, please contact us by email or postal mail:

Email: enchante@goodmannersagency.com  
Postal Mail: 798 Richmond Street West, Suite 630, Toronto, Ontario, M6J3P3

Changes to this Privacy Notice  
This policy is effective as of August 1st, 2024. We may change, modify, or update this Privacy Policy at any time and will notify you of any such changes by email (if you have provided your email to us) and/or by a prominent notice displayed on our website at least 10 days prior to implementing the change. We recommend that you check the Privacy Policy when you visit our website to be sure that you are aware of our most current policy.